Shipping
What countries do you ship to?
We currently ship within the United States. If shipping availability changes in the future, it will be shown at checkout.
How long will it take to receive my order?
Orders are typically processed within 1-3 business days. Estimated delivery is usually 5-10 business days after processing. Tracking information will be provided once your order ships.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. Use the tracking link in that email to view the latest delivery updates.
Returns and Refunds
How do I return a product?
We accept returns within 30 days of delivery. Items must be unused, in original packaging, and in resellable condition. To start a return, contact us at support@petzyrapets.com with your order number.
How long will it take to receive my refund?
Once your return is received, inspected, and approved, refunds are processed back to your original payment method. Refunds typically appear within 5-10 business days, depending on your bank or payment provider.
What if my item arrives damaged or incorrect?
Please contact us within 48 hours of delivery at support@petzyrapets.com with your order number and photos of the item/package. We’ll review the issue and help make it right.
Orders
Can I cancel or change my order?
If you need to cancel or change an order, please contact us as soon as possible at support@petzyrapets.com. Once an order has been processed or shipped, we may not be able to make changes.
Who can I contact for support?
Our support team is available 24/7. You can contact us anytime at support@petzyrapets.com.
