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Shipping
What countries do you ship to?
What countries do you ship to?
We currently ship within the United States. If shipping availability changes in the future, it will be shown at checkout.
How long will it take to receive my order?
How long will it take to receive my order?
Orders are typically processed within 1-3 business days. Estimated delivery is usually 5-10 business days after processing. Tracking information will be provided once your order ships.
Returns and Refunds
How do I return a product?
How do I return a product?
We accept returns within 30 days of delivery. Items must be unused, in original packaging, and in resellable condition. To start a return, contact us at support@petzyrapets.com with your order number.
How long will it take to receive my refund?
How long will it take to receive my refund?
Once your return is received, inspected, and approved, refunds are processed back to your original payment method. Refunds typically appear within 5-10 business days, depending on your bank or payment provider.
What if my item arrives damaged or incorrect?
What if my item arrives damaged or incorrect?
Please contact us within 48 hours of delivery at support@petzyrapets.com with your order number and photos of the item/package. We’ll review the issue and help make it right.




